April 2012

On April 4, 2012, Fiserv, one of the largest payment processing service providers for the banking industry, released a white paper analyzing the current state of multi-channel banking, which is a consumer’s use of more than one channel to conduct banking activities.  The white paper, titled “Snacking, Lunching and Fine Dining: How Mobile is Reshaping

On March 29, 2012, Director of the Federal Reserve’s Division of Consumer and Community Affairs Sandra Braunstein testified before the Senate Banking Committee on consumers’ use of mobile financial services.  Ms. Braunstein distinguished between “mobile banking,” which is a consumer’s use of a mobile device to interact with a financial institution, including checking balances and