On February 8, 2024, the Federal Communications Commission (FCC) released a declaratory ruling stating that Telephone Consumer Protection Act (TCPA) restrictions on making phone calls using an “artificial or prerecorded voice” “encompass current AI technologies that generate human voices.” Therefore, unless an exemption applies, telemarketing calls using an artificial or prerecorded voice simulated or generated through AI technology can be made only with the prior express written consent of the called party. The FCC further clarified that the TCPA’s restrictions would apply despite the “presence of a live agent on the call” controlling the artificial or prerecorded voice “to make it appear as though that person is speaking on the call.”
As previously reported, Chairwoman Jessica Rosenworcel proposed this clarification to the scope of the TCPA on January 31, following the submission of reply comments supporting the change by the attorneys general of 25 states and the District of Columbia.